If you would like more information about a coach before booking a session, you can click on the "Contact Coach" button on his or her profile to direct a message to the coach. That message will be e-mailed to the coach, and his or her response will be e-mailed back to you.
Because of our privacy and anti-spamming policies, we manually review each message and do not allow the transfer of any personal information (including last names, phone numbers, e-mail addresses, etc). When a session is booked and paid for, the contact information for both the athlete and the coach will be exchanged.
We also have a 100% money-back guarantee: if you are not fully satisfied with your coach, we will either transfer your remaining scheduled sessions to another CoachUp coach of your choosing or refund your payment in full.
Can I pay my coach directly?
In order to reserve your coach and your session, CoachUp requires an upfront payment though the CoachUp website. This policy ensures our ability to conduct background checks on all our coaches as well as the safety of the transaction and removes the hassle of the money exchange between you and your private coach.
It also allows us to offer other services, such as our 100% money-back guarantee and the insurance plan that covers every coaching session booked through CoachUp. CoachUp's terms of service state that coaching relationships that start on CoachUp must be re-booked through CoachUp - so subsequent sessions need to be booked on the site.
Can I set up a coaching session for a group?
Our coaches now have the ability to offer group session packages for up to four athletes. Feel free to message a coach through his or her profile to request custom group session pricing.
Can I stay and watch my son/daughter practice? Do you recommend that I do?
We do recommend that you stay and watch, especially in the beginning, to make sure that you have selected the right coach for your child. Our system encourages feedback, and it is extremely helpful to our coaches. So your willingness to watch and provide feedback both to the coach and to us is very helpful to all of us. Please keep in mind that the facility that the coach uses may require that you pay an entrance fee.
As a reminder, we offer 100% money-back guarantee on all sessions booked through CoachUp. If the coaching session you've booked for your son or daughter doesn't live up to your expectations, then please contact us and we'll take care of you – we promise.
Can I stop or cancel my CoachUp session(s)?
All sessions booked through CoachUp are protected by our 100% money back guarantee. If you are unsatisfied with your coach for any reason, just let us know within 48 hours of completing your first session. We will issue you a full refund. Outside of that 48-hour window, we will issue a gift certificate for the the total value of your remaining sessions.
We fully understand that there are unique circumstances so feel free to contact us. Bottom line - we will make it right.
Can I take multiple coaching sessions per week?
Sure, knock yourself out!
The only rule is that, out of consideration for your coach, all sessions in a given package must occur within one year of the first session.
Do I need to bring my own equipment to my CoachUp session(s)?
It will depend on the sport. Just ask your private coach after you get connected.
Do you offer any discounts?
We occasionally offer special promotional discounts for booking multi-session packages during certain periods. Generally, the more sessions you book, the more you save, though our coaches are entirely responsible for setting their own pricing.
Most of our coaches choose to offer discounted pricing for booking multi-session-packages because they like to create long-term relationships with their athletes, and because multi-session-packages reflect a serious commitment to improvement.
Does CoachUp offer a free initial coaching session?
Unfortunately we don't, but…
CoachUp does not offer a free initial coaching session. But we are so confident that you will have a great experience that we offer a 100% money-back guarantee through our 48-hour refund policy. This policy covers you whether you book just one session or a package of sessions. If you are unhappy after your first session, you can let us know and we will either help you select a new coach or refund the full price of the package you selected.
How do I choose the right coach?
CoachUp enables you to search for your coach by location and sport. Your search results will allow you to see the profiles of private coaches matching your search criteria. It is important to consider all the following elements when choosing the right coach for you:
- Client reviews
- Skill level
- Training location
- Coaching Philosophy
Once you have found your ideal coach, you can proceed to book your coach directly online. If you find yourself deciding among a few good options, or, if you want to request more information from one or more coaches, you can send a message to those coaches through the 'contact coach' buttons on their profiles. You can also contact a CoachUp Athlete Advisor, either by calling us toll-free at 1-888-680-4750 or by filling out our online form. Your CoachUp Athlete Advisor will help you find the right coach for you and will also answer any questions you may have.
By Phone: If you would rather bypass the online search process, you can have one of our Athlete Advisors assist you with finding the ideal coach. Just call us toll-free at 1-888-680-4750. One of our trusted Athlete Advisors will make sure to match you with a coach who meets your needs, set you up with a session package, and put you in touch with the coach directly.
Always feel free to give us a call at 1-888-680-4750. Our Athlete Advisors are here to help match you up with the right coach. For most athletes, playing their sport is about having fun, reaching their goals, and testing their physical and mental limits. When the coaching sessions begin, you may not know what you want to get out of the experience. Your CoachUp private coach will tell you exactly what you need to work on - and show you how to do it – in order for you to realize your full potential.
Here's a checklist of what to look for in your search for a private coach. Your coach should:
- Have positive feedback from other athletes
- Have played his or her sport at the collegiate or professional level, or have many years of coaching experience
- Have gone through training to improve his or her coaching technique
- Help you discover your strengths and weaknesses
- Help you set high, yet attainable milestones
- Be clear on what is expected of you each week
- Hold you accountable for practicing and continually improving
- Provide you with timely and specific feedback
- Be a good listener
- Make you excited about learning in your sessions
- Focus on you, not on himself or herself
- Use technology to help keep track of sessions and monitor your growth
How do I pay for coaching sessions through CoachUp?
All coaching sessions are paid for in advance through the CoachUp website. Payment information is gathered on the CoachUp website and the transaction is processed right away. This guarantees that your payment is secure, that your selected coach will confirm your training sessions, and that your coach is covered by the CoachUp liability insurance and compensated fairly for his or her time.
Training sessions can be booked individually or in packages. Prices vary by coach, location, sport, and number of sessions booked - please keep in mind that CoachUp coaches are entirely responsible for setting their own pricing.
CoachUp accepts payments made via the following major credit cards: MasterCard, VISA, Discover, and American Express.
How does CoachUp vet its coaches?
To ensure high-quality coaches, CoachUp takes each coach's application through a multi-step vetting process prior to permitting him or her to list coaching services on CoachUp. We manually review all coach profiles, and we approve only those profiles that reflect adequate experience as a coach or athlete.
In addition, every coach on the site in a given year has undergone and passed a national sex-offender background check within the past 12 months. As the client, you can also order a real-time criminal & sex-offender background check on the coach during the booking process, or at any later time from your dashboard with just the push of a button.
Furthermore, many coach profiles include references from past CoachUp athletes. We suggest that you ask them any and all questions you might have over the phone or in an e-mail exchange prior to your first session.
How far in advance do I need to schedule coaching session(s)?
We highly recommend booking a package of sessions at least a few days in advance of starting the session, to give the coach some time to prepare. In addition, we request that you and the coach try to work out a time for subsequent sessions at least 48 hours before those sessions. However, it is up to the coach to schedule the sessions through CoachUp at whatever times are convenient for both the coach and the athlete.
If you are looking for sessions in the immediate future, there are two options:
- You can book a session with the coach so that your contact information is exchanged with the coach. That allows the two of you to work out a day/time that works well for both of you - possibly as early as the next day. We also offer a 100% money-back guarantee if the logistics do not end up working out.
- You can also message a coach (or multiple coaches) through the messaging tool on their profile to ask if they are available for the day/time you would like for the session. If/when a coach confirms, you will need to book the session(s) through CoachUp in order to receive the coach's phone number and e-mail address, and to connect and set up the session(s).
How many coaching sessions should I schedule?
We recommend that you book a package of 3, 5, or 10 sessions to start. All training sessions will help, but we see the best results after at least a few sessions, as major improvement takes time. Besides, the more sessions you book, the more you save! And all our packages come with a 100% money-back guarantee, so you can book any number of sessions with complete confidence.
How much will I be charged for a session?
The rates for private coaching through CoachUp vary by coach, location, session length, and sport. Our prices are entirely set by our coaches, and vary from $30 to over $150 per session. The average price of a one-hour CoachUp session is in the $50 – $60 range.
How often should I schedule my coaching sessions?
Ideally, you should schedule 1-2 sessions per week. You need time between sessions to practice what you learned from the last session. But we leave it up to you; many of the coaches who list their services on CoachUp have clients who do as many as three sessions per week.
One coaching session is fine to try out a new coach, but we recommend at least 10 sessions before an athlete can expect to see solid improvement.
How old must athletes be to take CoachUp sessions?
We are committed to helping people of all ages find private coaches who can help them achieve their full athletic potential. While most of our clients are young athletes between 7 and 17 years of age, many adults use Coachup as well. It's way more effective - and more fun! - than going to the gym.
What forms of payment does CoachUp accept?
We accept four major credit cards:
- American Express.
We do not accept payments via cash or check. Our transactions are processed online automatically on the day you book your coach.
What is CoachUp's 100% money back guarantee?
All sessions booked through CoachUp are protected by our 100% money back guarantee. We have the best coaches in the nation. Our goal is to ensure that athletes enjoy their CoachUp experience, however, if you are unsatisfied with your coach for any reason, just let us know within 48 hours of completing your first session, and we will issue you a full refund. If you contact us outside of the 48-hour window, we will issue a gift certificate for the the total value of your remaining sessions.
We fully understand that there are unique circumstances so feel free to contact us. Bottom line - we will make it right.
What is the coaching style of a private coach?
The chemistry between an athlete and a private coach is very important. If the fit is not right, we will transfer the athlete's sessions to another coach, free of charge.
There should be a natural respect and friendliness between the two parties. There are many styles of instruction, so finding someone who fits your personal style is important.
Some people respond better to a coach who pushes them, while others learn better from a more laid-back coaching style. It's important for the athlete to be open and honest about what works best for him or her. Most of our coaches are experienced enough to know how much to push each athlete, if the athlete is clear about his or her goals and expectations before the session.
When talking with your private coach, be sure to describe the style of coaching that you believe works best for you.
What do athletes pay?
As the athlete you will be charged a price based on the hourly price a coach charges, this price can be found on the coach's profile. Athletes will incur a one-time only $15 Finder's Fee. This is applied only when the client and coach are first booked, and is not charged if the athlete has been brought to CoachUp by the coach. The only other charge at checkout is a 6% service fee to cover credit card processing, $100k insurance on all sessions, our 100% money-back guarantee and many other benefits.
How much does a coach cost?
As the athlete or client you will be charged based on the hourly price a coach charges.
Coaches will often offer reduce session pricing for clients booking multiple session packages, meaning purchasing a 5 session package would allot you a cost savings versus booking 5 single sessions, separately.
What does a "service fee" cover?
We've worked hard to keep our service fees low to help make private coaching affordable for everyone. Our service fee allows us to maintain and improve CoachUp.com as we continue to match private coaches with athletes. The service fee also allows us to offer a vast array of benefits to our coaches and athletes. Some of which include insurance and liability on all sessions booked through CoachUp (up to $100k) and our 100% money-back guarantee. This list is long so make sure to check out our Coaches benefits and our Athletes benefits.